Your responsibilities may include but not limited to:

• Manage the update of existing material and content of the Product Development tools as required.

• Provide proof-read support for Product Development Managers.

• Ensure content remains fresh and current and work with partners/suppliers to develop new content in desired language as required.

• Maintain the upkeep of customer databases and use this tool to identify trends in product usage.

• Finance related activities to support the Products team including raising purchase orders and tracking through to completion and billing.

• Assist customers to identify and select appropriate products, upselling where applicable or developing tailored question banks.

• Collate and analyse data.

• Support the development, review and revision of OPITO products with Product Development Managers including preparing materials for further discussion.

• Ensure that information in internal databases for OPITO products is accurate and regularly maintained.

• Any other duties, as required, to provide support to the Product Development function.

• Collate and complete initial acknowledgement of all product feedback forms and forward to relevant Product Development Manager to progress.

• Support product formal reviews including collation of product feedback based on scheduled reviews and industry work groups

• Research and analysis to support the product development and product marketing strategy including identifying future industry project startups and information.

• Act as the regional focal point for Product updates for bodies such as City and Guilds and Cirrus

• General product enquiries – develop and maintain documentation of new and recurring product enquires

• Support with process mapping as required by the team and business

• Complete events management for Product Development including identifying opportunities, scheduling, arranging transport and accommodation when required and updating corporate records.

Knowledge, Skills and Abilities – Essential vs Desirable

Knowledge

• An understanding of training and competence within the energy industry would be advantageous.

• Excellent working knowledge of MS Office packages.

• Knowledge and experience of databases, CRM systems, electronic data management, MS Teams and SharePoint

• Knowledge of OPITO Product range including Industry Standards, OPITO qualifications, Open Learning and Skill Screening programmes.

• Experience of working with auditing processes and procedures (desirable but not essential).

• Ability to interact with internal and external stakeholders at varying levels and provide exemplary customer service.

• Experience supporting regional localisation, adaptation, or implementation of products, content or processes to meet local industry, regulatory or language requirements

Skills and Abilities

• Strong organisational, time management and project planning skills.

• Good interpersonal and team working skills.

• Self-starter and ability to work on own initiative.

• Effective communication skills (both verbal and written).

• Flexible and adaptable.

• Ability to gather, analyse, interpret and report on statistical data relating to the performance of products.

• Able to work under pressure and to deadlines.

• Experience of working with skills competency platforms an advantage.

• Ability to interact with suppliers, business stakeholders and customers.

Essential

• Professional working proficiency in English (essential).

• Fluency in Brazilian Portuguese (spoken and written) is essential to support regional product activity.

Desirable

• Experience contributing to the localisation, adaptation, translation, or implementation of learning content, products or processes for LATAM markets is desirable.

• Spanish language skills are desirable.

• Academic qualification in related subject desirable

General:

Main functions may include some or all of the following:

• This is a flexible working role (a combination of home and office-based working)

• The expectation would be that the post holder would work from the Aberdeen/Regional office when required.

• Occasional local and international travel when required.

• General business support duties

• Undertakes special projects and fulfils other duties as may be required by the company, in line with the incumbent’s skills, knowledge, abilities and personal development opportunities